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By J2747Jan 18,2022

Wasn’t sure what to expect but the booking process was easy, ended up being cheaper than going to a rental lot, and a lot more flexible with drop off/pick up hours. Got a car in good condition (didn’t know the exact make in advance) and didn’t have any auto problems for the 14 hours I drove it over the weekend. Was able to add an additional driver easily. Lose half a star because getting in touch to edit agenda was a little iffy — super easy the first time I needed to and I was able to successfully use the chat in the app, but the second time I tried to use the app, then texted, then called twice before someone was able to help me extend the trip in time for the deadline to make sure I wasn’t charged and a courier didn’t come too early. Got a text five hours later but I had already handled it over the phone. But customer service still better than expected in my experience. If you need to get in touch to edit a trip, definitely give some buffer time and call if the chat isn’t responsive...

By ShrootiAug 21,2021

Had a terrible experience picking up my Kyte in LA. I was slightly outside the service area so got my car delivered to a spot inside the service area at 8 am. Then I got a text from Kyte saying my car would be a half hour early so I got there at 7:15 am. Instead my car was almost two hours late. This coupled with a near dead phone and no way to charge it made for a very stressful experience where I was almost stranded in LA, an intimidating city that I just arrived in for work. I did get my car eventually, and it seems fine, but for an hour there I thought I had fallen for some elaborate car rental scam and was near tears because I had to get to my job, I was in an unfamiliar place, and my phone was dying. Meanwhile, there was no communication from Kyte or the person delivering the car and when I called and texted I would get a message saying that all their customer service people were busy. They also double charged me the $500 one-time service fee for the car and the website is really...

By FrancodCOct 23,2021

I’ve used Kyte several times now. The service is very unreliable. Occasionally they are on time. Usually they are not. Occasionally they keep you updated on your pickup or drop-off logistics. Usually they do not. When they miss their schedule, it’s inevitably because of an ‘emergency’ with a Surfer. ‘My Surfer had an emergency’ is now a running joke for me and my friends. I would never use Kyte on a business trip, but they are fine for a weekend rental to run some errands, e.g., if you are someone who doesn’t own a car. Despite these problems, Kyte is a good idea and a new service that is currently in its inexpensive ‘honeymoon’ phase. As such I’m sure their investors will pour a ton of money into Kyte over the next few years to try to make a go of it. In the long run, unless Surfers are paid absolute peanuts, I cannot see how it can possibly be cheaper to have a car dropped off and picked up at your doorstep vs you providing the labor associated with going to a rental counte...

By PsInAPodMay 22,2022

My delivery service was impeccable, my car was precisely what I ordered and the driver arrived on time and was nice enough. The car was not clean, the bumper was damaged, and there were lots of scratches. In addition the vehicle smelled like someone had smoked in it. The car drove well and the gas mileage was good. Unfortunately my pick up service is now 90 minutes late because the Kyte App did not allow me to enter the correct address. I know now this address should have been a New York, New York address but the app forced it to be a Brooklyn address. There was no way to edit this. When I tried to update them via chat (the only option since there is no phone number listed anywhere) they told me I would be charged $25 for changing my pick up location. Their estimated time for a chat reply is approximately 25 minutes which is insane. I have now provided them the correct address several times in the last two hours and they apparently cannot find me at a Hilton property at the intersecti...

By TheCymsterAug 9,2022

We had a trip planned for several months and the week before the car we were planning on borrowing fell through. We were already on a semi tight budget and had never rented a car before but were in a position where it was pretty much necessary. After looking at many options and running into obstacles involving price, distance, age restrictions/fee’s (we’re 21) we came across Kyte. Now, I’m not usually one to write reviews, this may even be my first one on the App Store but I was so pleasantly surprised with the price, service and overall ease I felt this company deserved some kudos. We ran into an issue with my parter having just renewed her license and only having a paper license while the photo card came in the mail but Kyte customer support was incredibly helpful and allowed us to upload her expired license + the temporary paper copy. The Kyte surfers that dropped off and picked up the car were punctual, polite and in great communication with us. The car was brand new and impecca...