GTBank
OS :
Version :4.4.5
Size :19.19Mb
Updated :Dec 16,2020
Developer :Guaranty Trust Bank PLC
Ask AI
You can ask the AI some questions about the app
Here are three topics that users may discuss online about the GTBank app, turned into questions: 1. Is the mobile banking app user-friendly and easy to navigate? 2. Does the app allow for secure and reliable transactions and transfer of funds? 3. Are the app's features, such as bill payments and card management, convenient and troubleshootable?
Q{{(index+1)}}{{item}}Ask AI
Pros and Cons from users' feedback
Based on the user reviews of GTBank on the App Store, here are three pros and cons, each limited to 15 words: **Pros:** 1. Easy to navigate and user-friendly interface makes transactions smooth and convenient. 2. Real-time updates and notifications ensure accountability and transparency in account management. 3. Secure login and encryption ensure safe and trustworthy online banking experience. **Cons:** 1. Password reset process is lengthy and frustrating, causing inconvenience to users. 2. Limited features and functionality compared to other mobile banking apps. 3. Occasionally, app crashes or freezes during transactions, causing frustration and delays.
App Downloads
IOS
App Survey
  • What is your Mobile System?
      Submission Failed, try again
  • Ease of use of the application Does it affect the experience?
      Submission Failed, try again
  • Does the frequency of application notifications affect the experience?
      Submission Failed, try again
  • Does the feedback of the application affect the experience?
      Submission Failed, try again
Description
Welcome to a world of Seamless Banking! The revamped GTBank Mobile App, lets you carry your bank with you wherever you go. The App allows you perform transactions and manage your bank account(s) from your mobile device. It is secure and very simple to use. The GTBank Mobile App allows you: • View the balances on your bank account(s). • Manage your account and preview your transaction history. • Initiate transfers to own account(s), GTBank accounts and also to other bank accounts. • Purchase Airtime and Data bundles for all networks. • Pay Bills • Hotlist card and manage your debit/credit card • Request for account statement • Change your email address, phone number and other details • Confirm and manage your cheques. • Receive In-App messages on new features, quick tips and promotional offers. • Verify your transaction securely either by using a self-selected PIN, a hardware token (obtained from any of our branches) or a 737 token (obtained by dialling *737*7#) • Link your profile to a device with the option to use PIN or Token to complete your transactions. • Other profiles will be able to use the mobile app on your device successfully with Token authentication only. • Device linking can be done with secure code sent via SMS or generate a code from the hardware soft token (obtained by dialling *737*7#) GTBank Mobile Money offers you another simple way to make payments and transfer money to family and friends from your mobile device. Your phone number is your account number (Wallet ID) and you don’t even need to be an account holder of GTBank to register for GTBank Mobile Money.   *Terms and Conditions apply. *Standard network charges apply as you may be charged by your service provider for mobile or internet use.   To get started: • Visit your App store, search for ‘GTBank’ and click the download/install button. • Launch the App and input your User ID and password. • If you do not have a password you may dial *737*6*5# from your registered mobile phone for your login details. And if you have forgotten your password, please click “Forgot Password?” on the login page to reset your password. • At first login, you will be asked to verify your device. If this is your preferred device, please select 'Yes' and choose a transaction method (PIN or Token). • If PIN is selected, you will be required to agree with the Terms of Use and create a PIN which you will be using to complete your transactions instead of a token. Please note that you can always switch between PIN or token at any time by simply going to the Settings Menu of the mobile app. • A 5-digit secure code will be sent to your registered mobile phone via SMS to verify your device. If you do not receive this message please generate a code from your hardware token or dial *737*7# from your registered phone number to obtain a one-time verification code. You can also call GTConnect on 08039003900 or 08029002900 for the verification code. • Enter this code in the app and your mobile phone will be successfully verified against your account profile. Now you can start using the App. Please note that this is required only when using a device for the first time. • If you chose to use the token as your preferred means of verifying your transactions, you will also be sent the 5-digit secure code via SMS to verify your device for the first time. Enter this code and your mobile phone will be successfully verified against your account profile. You will then be able to start using the GTBank Mobile App with your hardware or 737 Token.  • Please note that you are not restricted to any device. All you need do at the first login is to select “No! This device is not mine” from the device verification screen. You will then be able to carry on using the GTBank App with either the Hardware or 737 Token as the means of completing your transactions. Continued use of GPS running in the background can dramatically decrease battery life.
{{descriptionMoreText}}
Comments (5)
{{commentText.length}}/{{maxCommentText}}
{{commentError}}{{commentUserError}}
Failed to load data, try again
  • {{comment.commentUser.substring(0, 1)}}
    By {{comment.commentUser}}{{comment.commentDateString}}
    {{comment.comment}}
  • k
    By kellywizFeb 9,2021
    I have been able to access the card and Cheques feature under my service in the mobile app, I tried unblocking my card, I haven’t been able to do that for ages now Please try and fix that bug, so I can been able to the the my card feature thank
  • O
    By OyelakingJun 3,2019
    First thing that happened was that the app stopped allowing me to log in with fingerprint. The fingerprint icon at the right of the password field just upped and disappeared one day. I said no problem, so I tracked down my password and started entering password instead of using fingerprint. I mean, it was very annoying but what can one do? Everything seemed to be going ok for about a month after I was forced to be using password instead of fingerprint until today when I opened the app, typed in my password and it refused to log me in. It just shows the loading animation that overlays the login page for a couple of seconds after which the loading animation disappears and I am left on the login page with no error messages and still not logged in.
  • E
    By EnnyhorlarJan 24,2019
    Have been using this app for over a year now and it’s really great and helpful but an issue came up recently I haven’t been able to log in for over a week now can’t do my day to day transactions noting wrong with my internet connection and the user id and password is correct even it’s finger print I use I had to delete the app and download it again just to see if it’s going to work but still the same it ain’t logging in I’m fed up with this I’m not that good with 737 transaction I need my app back please help and do something ASAP thank you
  • N
    By Nelson DigyJun 3,2021
    This App has functioned fairly for most of my daily banking needs except for one major flaw. Whenever I want to request for account statement it doesn't provide a calendar to select the beginning and end dates. It only provides a space to manually type in date values which leads to errors. You wouldn't know which format is acceptable e.g DD/MM/YY OR MM/DD/YY etc Pls fix ASAP
  • B
    By BobaKomoDec 7,2020
    The app has never been perfect. Always having some bugs but it was manageable. Last week it automatically signed me out and would not allow me to sign in with my user ID anymore. Even after using my email to login, you still have to used a passcode and FaceID doesn’t work. Tried adding a beneficiary?- the system just loads and spins and does nothing. These app difficulties are highly negative especially in a time when carrying out electronic banking transactions is paramount. Please help fix these issues ASAP!
Developer apps