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By SastrakcSep 29,2020

As a long time user of your app, and UX professional, the scanner updates that were made in the last update do not work from a usability standpoint. The image is distorted and there’s feedback to know how to position the receipt to get it to work. Thankfully you can manually enter the number, although that’s less than ideal too, but at least it gives you your points. It seems like someone forget to QA this version. I can’t imagine it passed any kind of usability testing with customers.

By VeologyFeb 9,2022

The App experience is miserable from initial order to check out. Have to enter a credit card since they have no option for Apple Pay or Pay Pal, so you better trust them with your credit card. Seeing how poorly the App experience was, I didn’t want to trust them with security, so that means I’ll need to re-enter CC to use each time. Ordering is challenging, going back or misclicking will often take you to the beginning. From checkout its unclear how to add new items if you decide to order more. Even selecting the location for carry-out is not user friendly. It feels purposely designed to annoy customers. I use many carry out apps, this is by far the worst. But I’ll stay go in and enjoy their food, the app….maybe not again.