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By Mr.WeedJun 27,2020

I’ve used Silvercar a few times, and it’s been great. The App itself has some issues, but the cars, pickup, and drop off have always been satisfactory. Special mention goes to Dmitry in customer service. Any time I’ve had a special request, I know if Dmitry is on the case, he will do whatever it takes to get it done. Can’t emphasize enough, how great/helpful he has been on multiple occasions.

By mr ,fApr 13,2019

Great experience,,beautiful cars,,for the 200$deposit plus rental,,should be,,my first take I was accused of removing a tire,,1 I dnt even know how to change a tire but he was very persistent about not to worry that I picked good insurance,,I’m telling him ,stop insisting that I would do such a thing and telling me not to worry because I was covered,,then today I bring back a viacle,,guy inspected the car says great you good to go,,20’minuts later I get a message saying how he going to deduct 300 for smoking damage,,I was still in the area so I called the hotline number and the lady told me that they wouldn’t let me go without telling me about that and I’m like we on the phone now and I’m on my way back to the rental place,,when I get there he tells me it was a miss understanding and that next time I’m gonna be charged,I dnt know about other Silvercar places but on 42nd st,,be very careful,,and always make sure they return your money because some how Silvercar intrust their employee wi...

By RFPennyOct 19,2018

For what is perceived to be a premium brand, I am astonished at the customer service and booking process. As would have been first-time users, we reserved an A4 a couple of months in advance to be picked up in Orlando. We filled out all pertinent details including drivers license information, flight details and the like. Two days before our flight they cancelled the reservation with no notice. When we called and had to leave a message, they finally called back and claimed we had received texts about completing our profile. The profile was complete since they had all of our information when they finally called us back, and no texts were received. I’m not sure why their policy is to only send texts, and not emails like the confirmation regarding the threat of a cancellation. They rebooked us, at a cost of $30 more than we originally booked for. The customer service provided by Revlon, the associate, was sub par, and when asked to speak to a supervisor, her only response is that he would ...